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Making a complaint
If you wish to register a complaint, please contact us:
In writing:
Complaints Department,
First Complete Limited,
Newcastle House,
Albany Court,
Newcastle Business Park,
Newcastle upon Tyne,
NE4 7YB.
By phone:
Telephone: 0191 233 4685
By email:
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service (FOS). Full details of the F.O.S. can be found on its website at www.financialombudsman.org.uk.
Your home or property may be repossessed if you do not keep up repayments on your mortgage.
Momentum Mortgages is a trading name of Embrace Financial Services which is an Appointed Representative of PRIMIS Mortgage Network.
PRIMIS Mortgage Network is a trading name of First Complete Limited which is authorised and regulated by the Financial Conduct Authority for mortgages, protection insurance and general insurance products.
We will charge a fee of between £99.00 and £999.00. The amount we will charge is dependent on the amount of research and administration that is required.Please refer to the Terms of Business for further information.
The guidance and/or advice contained within this website is subject to the UK regulatory regime and is therefore primarily targeted at consumers based in the UK.
The Financial Conduct Authority does not regulate all Buy to Let mortgages
